Privacy Policy

Privacy Policy
Effective Date: April 14, 2023

RoLin Advanced Services (“RoLin Advanced Services,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, request services, or communicate with us by phone, email, or text message.

1. Business Information
RoLin Advanced Services
Detroit, Michigan
Phone: 586-838-6096 or (978) 346-3036
Email: [email protected]

2. Information We Collect
We may collect the following types of personal information:

Name
Phone number
Email address
Property address or service address
Billing and payment information
Service history and appointment details
Communication history, including calls, emails, and text messages
Any other information you voluntarily provide when requesting services or support

3. How We Use Your Information
We use the information we collect to:

Schedule appointments and provide requested services
Send appointment reminders, job updates, invoices, estimates, and customer support messages
Respond to questions and service inquiries
Maintain customer records and service history
Improve our services and customer experience
Process payments and manage accounts
Send promotional or marketing communications, where permitted

4. Text Messaging and Two-Way Communication
By providing your phone number and opting in, you agree to receive text messages from RoLin Advanced Services. These messages may include:

Appointment confirmations and reminders
Service updates
Estimates and invoices
Customer support messages
Follow-up communication regarding services
Promotional offers or marketing messages, if applicable
Message frequency may vary depending on your interaction with us and the services you request.

Message and data rates may apply.

You can opt out of receiving text messages at any time by replying STOP to any message. For assistance, reply HELP or contact us directly at 586-838-6096, (978) 346-3036 or [email protected].

5. How We Store and Protect Your Information
We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, misuse, loss, or disclosure. We may use secure software platforms, password-protected systems, restricted access, and industry-standard security practices to help protect customer data.

While we take reasonable steps to protect your information, no system can guarantee absolute security.

6. Sharing of Information
We do not sell your personal information.

We may share your information only when necessary to operate our business and provide services, including with:

Scheduling and customer management platforms
Payment processors
Service providers or subcontractors working on our behalf
Technology providers that support our communications, website, or business operations
Legal or regulatory authorities when required by law
Any sharing of information is limited to what is reasonably necessary for business operations, customer service, payment processing, legal compliance, or service fulfillment.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

7. Customer Rights and Choices
You may contact us at any time to:

Update or correct your personal information
Request that we delete your information, where applicable
Ask what information we have collected about you
Opt out of certain communications
We will respond to reasonable requests in accordance with applicable law and business recordkeeping requirements.

8. Cookies and Website Data
Our website may collect limited technical information such as browser type, device information, IP address, and website usage data to help us improve site performance and user experience. If cookies or similar technologies are used, they are used for basic website functionality, analytics, and performance monitoring.

9. Third-Party Services
Our website or business systems may use third-party tools or platforms to assist with scheduling, invoicing, payments, communications, or website hosting. These third parties may have their own privacy practices, and we encourage users to review their policies where applicable.

10. Children’s Privacy
Our services and website are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or communication methods. Any updates will be posted on this page with the revised effective date.

12. Contact Us
If you have questions about this Privacy Policy or would like to update, correct, or remove your information, please contact us:

RoLin Advanced Services
Phone: 586-838-6096 or (978) 346-3036
Email: [email protected]